The Delicate Art of Bureaucracy: Digital Transformation Strategies with the Monkey, the Razor, and the Sumo Wrestler - Business Process Improvement Guide for Government & Corporate Leaders

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“Mark Schwartz turns the tables on bureaucracy, offering a practical guide to stripping out a labyrinth of rules and replacing them with simplicity, ease, and automation." —Kimberly Johnson, COO, Fannie MaeMark Schwartz, author of leadership classics A Seat at the Table and The Art of Business Value, reveals a new (empowering) model for the often soul-shattering, frustrating, Kafkaesque nightmare we call bureaucracy. Through humor, a healthy dose of history and philosophy, and real-life examples from his days as a government bureaucrat, Schwartz shows IT leaders (and the whole of business) how to master the ways of the Monkey, the Razor, and the Sumo Wrestler to create a lean, learning, and enabling bureaucracy. For anyone frustrated by roadblocks, irritated the business can't move fast enough, or suffering under the weight of crushing procedures, this book is for you. No matter your role, you need a playbook for bureaucracy. This is it. With this playbook, you can wield bureaucracy as a superpower and bust through it at the same time.“Bureaucracy has never been discussed in such an entertaining and educational way before. Learn how to clean out the organizational ‘scar tissue' that is slowing you down.” —Adrian Cockcroft, former VP of Amazon Sustainability Architecture